About Missing in Action (MIA)

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About Missing in Action (MIA)

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MIA, or missing in action, contacts are those whom we know have left a particular organisation or company, but it is not yet clear where they have gone.


MIA contacts arise most frequently when we receive a bounce-back message from an email message indicating that the individual no long works at the given company. Occasionally we are informed in other ways. Regardless, when someone is designated as MIA:


- We no longer send emails to their email address of record

- We remove them from their old organisation

- We create an alumni record for them under their old organsiation

- They appear in the Newly MIA dashlet on the standard Sugar home screen


If you know where someone listed as MIA is currently working, edit the contact record and request an update.


See also:


Editing a contact record

Handling contacts who move jobs (Administrators only)